Our raffle rules
Prizes are open to all UK residents except employees of Blind Veterans UK, their agencies and other companies having connection with the production of the raffle; and their relatives.

We are committed to promoting responsible gambling.  Our raffles:
• Protect the young and vulnerable
• Encourage fair and open play
• Keep crime out of gambling

Children
Tickets are not for sale to or by anyone under 16 years of age.

Responsible gambling
Blind Veterans UK is a member of the Lottery Council UK and contributes to the GReAT Foundation which has been set up to promote and encourage responsible gambling, by funding gambling research and education and the treatment of problem gambling, providing access to support where needed.
If you are worried about your gambling or that of someone close to you, GamCare is the UK's leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice call their helpline 0845 6000 133 or visit www.gamcare.org.uk
Blind Veterans UK is registered with the Gambling Commission under the 2005 Gambling Act.
The Gambling Commission was set up under the Gambling Act 2005 to regulate commercial gambling in Great Britain and further information can be found at www.gamblingcommission.gov.uk

Self-exclusion
While most of our supporters gamble within their means, we recognise that gambling can be a problem for some.  To support problem gamblers, we operate a self-exclusion policy which means you will not receive any marketing material from us about our raffles. The exclusion will start 48 hours after you notify us with your intentions and will last for a minimum of six months.  To join this scheme please contact Supporter Services on 0207 616 7932 or via email enquiries@blindveterans.org.uk

Complaints
Any complaints regarding the draw can be made directly to Blind Veterans UK by contacting our dedicated supporter care team on 0300 111 2233 or by email at enquiries@blindveterans.org.uk
We will respond to initial complaints and queries within 48 hours of receipt of the complaint.  If the complaint is not satisfactorily resolved, the matter will be escalated to the Blind Veterans UK Director of Fundraising (Andrew Jones).  Every complaint will be taken seriously and fully considered by Blind Veterans UK in order that a satisfactory resolution can be achieved.
In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.
ii. The player will be provided with IBAS referral details.
iii. The outcome of IBAS intervention will be reported to the Gambling Commission.

Promoter: Andrew Jones, Blind Veterans UK, Windrush Park Road, Witney OX29 7EW.
Licensed by the Gambling Commission under the 2005 Gambling Act.
Registered raffle number 008297.

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