Fundraising complaints process

Blind Veterans UK welcomes and encourages feedback and comments about our fundraising activity, as this helps us to improve our services for our supporters. After all, supporters are the lifeblood of our charity. We simply couldn’t help all the blind veterans who need us without the kind gifts we receive, so we always strive to treat you with the respect you deserve.

Fundraising complaints process

When things go wrong, we want the opportunity to put it right. We take all complaints seriously and we try to resolve them as quickly as possible.

We will acknowledge your enquiry within one working day upon receiving it. Whilst we endeavour to put things right straight away, sometimes we may need more information, or more time to investigate your complaint properly. In this instance, we will stay in regular contact and we’ll aim to fully resolve and respond to your complaint within seven working days.

Write to us

Supporter Services
Blind Veterans UK
126 Fairlie Road
Slough
SL1 4PY

Email us 

supporter.services@blindveterans.org.uk

Call us

Phone us on 0300 111 22 33. Lines are open Monday to Friday, 9am – 5pm, excluding public and bank holidays.

In order to assist you properly, please kindly provide us with your full name, address and your contact details including a telephone number and/or an email address. In order to follow our complaints procedure, we keep a record of all the complaints we receive, including information about you as the complainant. You can find out more by reading our privacy policy in full here.

Fundraising Regulator

We really hope that we can resolve your complaint to your satisfaction. However, if you are unhappy after hearing back from our Supporter Services Team, you can request that your complaint is escalated in accordance with the Blind Veterans UK Complaints Policy formal procedure. If you still have concerns, you can contact the Fundraising Regulator who are the independent regulator of charitable fundraising.

Contact details: Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH

Phone: 0300 999 3407

Website: Fundraising Regulator

Without you, Blind Veterans UK simply can’t carry on our vital work that helps ex-Service men and women discover a life beyond sight loss. We are committed to treating you with honesty, respect and accountability. Read our Supporter promise.