Shop terms and conditions
We hope you will be pleased with your purchase. Should you wish to
return anything bought from us, we will be happy to refund or
exchange a product provided it is in a fully resalable condition.
Returns must be made within 7 days of receipt of goods and must be
in their original undamaged packaging.
If we find that the product has not been returned to us in its
original undamaged packaging and fully resalable condition, we
reserve the right to refuse a refund or exchange on the item.
If you are returning an item because of an error on our part or
because it is damaged or defective upon receipt, we will replace
the item or refund the cost of the item to you and the delivery
charges incurred. We will also pay the postage for you to return
the item/s to us. Please call 0845 450 8446 to arrange the
All refunds will be credited no later than 14 working days after we
have received the returned goods.
When returning goods, please ensure that you include your name and
order number so we can arrange for a replacement or credit the
Cancellation of Order
If you cancel your order before it has been dispatched there will
be no charge.
If you cancel your order after dispatch and return the item/s to us
within 7 days of receiving it/them we will refund you the cost of
the item/s you have ordered provided they are returned in their
original undamaged packaging and are in a resalable condition;
postage and delivery will still be charged for.
Delivery of Goods
Orders are usually dispatched the next working day after the order
Please allow 21 days for delivery of goods.
Enquiries and Complaints
If you have any enquiries or complaints about your order please
phone 0845 450 8446
All merchandise is sold in aid of Blind Veterans
UK via Blind Veterans UK Trading Ltd, wholly owned
by and gives all its taxable profits to Blind Veterans UK.
Registered Charity No 216227 (England & Wales) and SC039411
None of the above conditions affect your statutory rights when
goods are faulty, or not as described. For your rights of
cancellation under the Consumer Protection Distance Selling
Regulations visit the
Give a blind veteran an independent future