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How to guide a vision-impaired person

Published on 29 Aug 2023

Would you like to be able to help blind or partially sighted people get around but aren't sure what to do? We've got all the information you need.  

Every vision-impaired person is different. Not everyone needs or wants help, but many do appreciate being guided. The most important thing is to ask the person if they want assistance before you try to help. 

Follow our step-by-step guide to guiding or watch the animation below to listen to an explanation.

How to guide someone

Step 1

Introduce yourself

Approach the person (if it's a stranger) and ask if they would like you to guide them.

An icon of a person waving saying hello
Step 2

Ask where they're going

If they say yes, ask how they would like to be guided and where they want to go. 

An icon of two people, both with speech bubbles
Step 3

Let them hold your arm

Do not grab their arm to guide them, but ask if they would like to hold your arm or shoulder. 

Icon of a person holding another person's arm
Step 4

Look out for hazards

Tell them if you're approaching any obstacles, such as kerbs and steps, and explain where they are.

Icon of a person looking at an exclamation mark in a triangle
Step 5

Help them to sit down

If you're guiding someone to a seat, put their hand on the back of the chair so they can orientate themselves before they sit down.

Icon of a person putting their hand on the back of a chair
Step 6

Say bye before leaving

Don't just walk off. Once you've taken the person to where they want to go, tell them you're leaving before you move away. 

Icon of a person waving their hand and saying bye!

If you're not sure what to do, just ask 

Every vision-impaired person is different, and has individual needs and preferences.

Follow the link below for more information from the RNIB, including videos of vision-impaired people explaining how they like to be guided. 

RNIB guiding videos

Highlighted content

If you'd like to be able to help someone who's blind or partially sighted get around but aren't sure how, have a look at our step-by-step guide below.  

Every vision-impaired person is different. Not everyone needs or wants help, but many do appreciate being guided.

The most important thing is to ask someone if they'd like your assistance before you try to help. 

Follow our step-by-step guide or watch our short video to find out what to do.