Blind Veterans UK Fundraising Complaints Policy

Blind Veterans UK welcomes and encourages feedback and comments about our fundraising activity, as this helps us to improve our services for our supporters. After all, supporters are the lifeblood of our charity. We simply couldn’t help all the blind veterans who need us without the kind gifts we receive, so we always strive to treat you with the respect you deserve.

Fundraising Complaints process

When things go wrong, we want the opportunity to put it right. We take all complaints seriously and we try to resolve them as quickly as possible.

We will acknowledge your enquiry within two working days upon receiving it. Whilst we endeavour to put things right straight away, sometimes we may need more information, or more time to investigate your complaint properly. In this instance, we will stay in regular contact and we’ll aim to fully resolve and respond to your complaint within ten working days.

Write to us at:
Freepost RTLC-CLUG-GCXU
Supporter Services Team
Blind Veterans UK
12-14 Harcourt Street
London
W1H 4HD

E: supporter.services@blindveterans.org.uk
T: 0300 111 22 33

In order to assist you properly, please kindly provide us with your full name, address and your contact details including a telephone number and/or an email address. In order to follow our complaints procedure, we keep a record of all the complaints we receive, including information about you as the complainant. You can find out more by reading our privacy policy in full here.  

We really hope that we can resolve your complaint to your satisfaction. However, if you are unhappy after hearing back from our Supporter Services Team, you can request that your complaint is escalated to the senior management at Blind Veterans UK. If you still have concerns, you can contact the Fundraising Regulator who are the independent regulator of charitable fundraising.

Contact details:
Fundraising Regulator
2nd floor
CAN Mezzanine Building
49-51 East Road
London
N1 6AH

T: 0300 999 3407
W: www.fundraisingregulator.org.uk

Without you, Blind Veterans UK simply can’t carry on our vital work that helps ex-Service men and women discover a life beyond sight loss. We are committed to treating you with honesty, respect and accountability. To read our Supporter Promise in full, click here