Blind Veterans UK Fundraising Complaints Policy
Blind Veterans UK welcomes and encourages feedback and comments about our fundraising activity, as this helps us to improve our services for our supporters. After all, supporters are the lifeblood of our charity. We simply couldn’t help all the blind veterans who need us without the kind gifts we receive, so we always strive to treat you with the respect you deserve.
Fundraising Complaints process
When things go wrong, we want the opportunity to put it right. We take all complaints seriously and we try to resolve them as quickly as possible.
We will acknowledge your enquiry within two working days upon receiving it. Whilst we endeavour to put things right straight away, sometimes we may need more information, or more time to investigate your complaint properly. In this instance, we will stay in regular contact and we’ll aim to fully resolve and respond to your complaint within ten working days.
Write to us at:
Supporter Services Team
Blind Veterans UK
12-14 Harcourt Street
T: 0300 111 22 33
We really hope that we can resolve your complaint to your satisfaction. However, if you are unhappy after hearing back from our Supporter Services Team, you can request that your complaint is escalated to the senior management at Blind Veterans UK. If you still have concerns, you can contact the Fundraising Regulator who are the independent regulator of charitable fundraising.
CAN Mezzanine Building
49-51 East Road
T: 0300 999 3407
Without you, Blind Veterans UK simply can’t carry on our vital work that helps ex-Service men and women discover a life beyond sight loss. We are committed to treating you with honesty, respect and accountability. To read our Supporter Promise in full, click here.