Community Engagement Lead - Brighton/Rustington*

We’re looking for an inspirational individual to lead a multi-functional team within our Operations Department, delivering a high-quality customer service experience for our veterans.

£36,000 per annum
Contract Type
Closing Date
Closing date is midnight on 22 May 2022

35 hours per week, Monday to Friday with some weekend working required

We’re looking for an inspirational individual to lead a multi-functional team within our Operations Department, delivering a high-quality customer service experience for our veterans.

As part of the operations department, the post holder will share responsibility for creating a highly positive and solution focused working culture, reflecting the organisational values, culture, and vision and for leading change and setting the future direction of the Centre.

This role requires excellent leadership, which engages, inspires and motivates a Community Engagement Team, delivering first class customer service to our Blind Veterans. 

Key responsibilities will include:

  • Directly manage a multifunctional team to enhance the member customer offer through a significant volunteering offer, maximising and enhancing the relationships with the local community and the provision of high-quality events and entertainment.
  • Responsible for the utilisation of volunteers in line with the Volunteer Strategy in all departments to enhance the member/customer experience.
  • To provide a comprehensive and effective technology support service to all aspects of the Centre, including the development of assistive technology to enhance the service being received by our members ensuring our place as a Centre of Excellence for VI and Accessibility.
  • Be responsible for the production and content of all Centre promotion and communication, working collaboratively with the organisation communications team. 

As the ideal candidate, you will be a positive influencer, able to demonstrate confidence, motivation, and commitment. We expect high levels of integrity and behaviours consistent with our values and culture statement. 

You will have experience of community engagement and volunteering and hold a nationally recognised diploma or degree (or equivalent) in a relevant field. You will have knowledge of the legislation and regulation that govern the areas as outlined key responsible above. In addition, you will have excellent communication, organisation, and problem-solving skills.

Finally, you will hold or demonstrate a commitment to work towards a level 5 Leadership and Management qualification.

*Please note that this role is currently based in our Brighton Centre but will be based in our exciting new centre in Rustington (currently planned to be opened later this year). Applicants will need to be able to commute to Rustington once the move has taken place.

Benefits include free life assurance, generous pension scheme (after three months), a health cashback scheme (after one year’s service), an Employee Assistance Programme and an excellent working environment.

This position is subject to Enhanced Disclosure and Barring Service checks.

Closing date:        Sunday 22nd May 2022

Interview date:    Monday 30th & Tuesday 31st May 2022

Blind Veterans UK helps ex-Service men and women of every generation rebuild their lives after sight loss. Since 1915 we’ve provided rehabilitation, training, practical advice and emotional support to tens of thousands of blind veterans.  We believe every blind veteran should be able to lead the life they choose. We’re here to help veterans of every generation overcome sight loss.

To apply, please submit your current CV along with a supporting statement, explaining how you meet the Person Specification (within the Job Description below).  Please email both to   and include Community Engagement Lead” in your email title. 

Please note we are only able to consider applicants who submit a CV with a Supporting Statement. 

If you have any particular requirements relating to our recruitment process, please contact

Community Engagement Lead - Brighton/Rustington