Hospitality Lead - Brighton/Rustington*

We’re looking for an inspirational individual to lead a multi-functional team within our Operations Department, delivering a high-quality customer service experience for our veterans.

£36,000 per annum
Contract Type
Closing Date
Closing date is midnight on 22 May 2022

35 hours per week, Monday to Friday with some weekend working required.

We’re looking for an inspirational individual to lead a multi-functional team within our Operations Department, delivering a high-quality customer service experience for our veterans.

As part of the operations department, the post holder will share responsibility for creating a highly positive and solution focused working culture, reflecting the organisational values, culture, and vision and for leading change and setting the future direction of the Centre.

This role requires excellent leadership, which engages, inspires and motivates a hospitality team, delivering first class customer service to our Blind Veterans. 

This role will be an integral part of the operations department and will work collaboratively with the relevant Centre leads to ensure high quality provision for our veterans, other visitors and customers in line with the Visit Britain Quality Framework.

Key responsibilities will include:

  • To ensure a high-quality customer service experience for members, customers via direct Bookings and Front of House customer service team working 24/7/365 and to the Centre team.
  • To ensure all bookings meet the requirements of the regulated care provision and maximise the income generation and funding opportunities for member stays working with other relevant leads.
  • Responsible for the effective delivery of the day to day running of the Front of House, Reception and Security functions. To also ensure effective and efficient administrative support for the whole centre team.        

As the ideal candidate, you will have excellent leadership skills which engage, inspire, and motivate a hospitality team in delivering first class provision to our Blind Veterans. You will be a positive influencer, able to demonstrate confidence, motivation, and commitment. We expect high levels of integrity and behaviours consistent with our values and culture statement. 

You will have experience of managing hospitality services and hold a nationally recognised diploma or degree (or equivalent) in a relevant field. You will have knowledge of the legislation and regulation that govern the areas as outlined in the key responsibilities above. In addition, you will have excellent communication, organisation, and problem-solving skills. Finally, you will hold or demonstrate a commitment to work towards a level 5 Leadership and Management qualification.

*Please note that this role is currently based in our Brighton Centre but will be based in our exciting new centre in Rustington (currently planned to be opened later this year). Applicants will need to be able to commute to Rustington once the move has taken place.

Benefits include free life assurance, generous pension scheme (after three months), a health cashback scheme (after one year’s service), an Employee Assistance Programme and an excellent working environment.

This position is subject to Enhanced Disclosure and Barring Service checks.

Closing date:         Sunday 22nd May 2022

Interview date:     Thursday 26th & Friday 27th May

Blind Veterans UK helps ex-Service men and women of every generation rebuild their lives after sight loss. Since 1915 we’ve provided rehabilitation, training, practical advice and emotional support to tens of thousands of blind veterans.  We believe every blind veteran should be able to lead the life they choose. We’re here to help veterans of every generation overcome sight loss.

To apply, please submit your current CV along with a supporting statement, explaining how you meet the Person Specification (within the Job Description below).  Please email both to   and include Hospitality Lead in your email title. 

Please note we are only able to consider applicants who submit a CV with a Supporting Statement. 

If you have any particular requirements relating to our recruitment process, please contact

Hospitality Lead - Brighton/Rustington