At Blind Veterans UK we promise to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect our data and not do anything you wouldn’t reasonably expect.
Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to reach our goal of doubling the number of beneficiaries we help by 2022. We have made improvements to this policy to make it more understandable to supporters, especially around our policies on data-appending, profiling and screening.
Who are Blind Veterans UK?
We are Blind Veterans UK and we believe that no one who has served our country should battle blindness alone. That's why we're here to help with lifelong practical and emotional support which we provide to Armed Forces and National Service veterans, regardless of when they served or how they lost their sight.
We help veterans recover their independence and discover a life beyond sight loss. We have been supporting ex-Service men and women to lead independent and fulfilling lives for over 100 years.
We collect information about you in the following ways:
When you give it to us DIRECTLY
You may give your information in order to sign up for one of our events, make a donation, purchase one of our products or communicate with us. Sometimes when you support us, your information is collected by an organisation working for us (e.g. a professional fundraising agency), but we are responsible for your data at all times.
When you give it to us INDIRECTLY
When you give permission to OTHER ORGANISATIONS to share or it is available publicly
We combine information you provide to us with information available from external sources. This is known as data-appending and it enables us to contact you in the event that you change your address. The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:
Third party organisations: You may have provided permission for a company or other organisation to share your data with third parties, including charities. This could be when you buy a product or service, register for an online competition or survey or sign up with a comparison site. We can only use this data where we have been named as a recipient of the data or the third party has named a charity subsection where we fit into.
Social media: Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
Information available publicly: This may include information found in places such as Companies House and information that has been published in articles/ newspapers.
When we collect it as you use our Websites or Apps
Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields. There are more details in our cookies policy.
In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
What personal data we collect and how we may use it
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event or buy merchandise, we will usually collect:
Your contact details
Your date of birth
Your bank or credit card details
Where it is appropriate we may also ask for:
Information relating to your health (for example, if you are taking part in an event).
Why you have decided to donate to us. We will never make this question mandatory and only want to know the answer if you are comfortable telling us.
We will mainly use your data to:
Provide you with the services, products and information you asked for. Administer your donation or support your fundraising, including processing gift aid
Keep a record of your relationship with us
Ensure we know how you prefer to be contacted
Understand how we can improve our services, products or information
If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any technical problems you may be experiencing with the form or our websites.
We may also use your personal information to detect and reduce fraud and credit risk.
Building profiles of supporters and targeting communications
We use profiling and screening techniques to ensure communications are targeted, relevant and timely, and to provide an improved experience for our supporters. Profiling also allows us to target our resources effectively, which donors tell us is a priority for them. We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supports who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds and more cost-effectively, than we otherwise would.
When building a profile we may analyse on an individual, geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications. In doing this, we may use additional information from third party sources when it is available. Such information is compiled using publicly available data about you, for example addresses, listed Directorships or typical earnings in a given area. Please let us know if you do not wish for your personal information to be used in profiling Please contact email@example.com
We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt-out when we send you marketing. If you don’t want to hear from us, that’s fine. If you do not want us to use your data for direct marketing purposes please call us on 0300 111 2233 or email us at firstname.lastname@example.org
We review our retention periods for personal information on a regular basis.
We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid or to support certain financial transactions. We will hold information about your details so that we can respect your preferences for being contacted by us.
How we keep your data safe and who has access
We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
We use external service providers to collect or process personal data on our behalf. An external service provider may, for example, include a fundraising agency calling on our behalf. We may ask external service providers to carry out tracking and analysis on our behalf as described in the cookies policy.
Where we use an external service provider to act on our behalf, we will disclose only the personal information necessary to deliver the service and will have a contract in place that requires the provider to comply with Blind Veterans UK data protection and information security requirements.
We will not rent or sell your personal information to other organisations for use by them in their own direct marketing activities.
Where we store your information
Blind Veterans UK may for financial or technical reasons from time to time need to use the services of an Internet Services Provider located outside of the European Economic Area.
In cases when we use external websites provided by other organisations such as Twitter or Facebook, then we would ask you to consult their privacy policies.
How we handle direct debit or credit card information
Blind Veterans UK will ensure that when collecting sensitive information over the Internet such as debit cards, credit cards or personal information that this is done so securely. We and our partners use TLS (Transport Level Security) to encrypt data sent between the customer and us or our partners.
We are PCI compliant and use external Payment Card Industry (PCI) compliant providers to collect this data on our behalf. We do not store PCI data on our own systems.
To protect yourself when sending us sensitive information, please ensure that you use devices running supported operating systems that are regularly patched, and incorporate some form of malware protection. Only connect your devices to networks that you trust.
Securing your passwords
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. You agree not to share that password with anyone else.
Following links to third-party websites
Posting or sending inappropriate content
If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.
Keeping your information up to date
Where possible we use publicly available sources to keep your records up to date; for example the National Change of Address database and information provided to us by other organisations as above.
We really appreciate you letting us know if your contact details change.
How we will contact you
If we contact you by phone or letter, we will not contact you again if you ask us not to. You can contact us to change your contact preferences by emailing our Supporter Services team on email@example.com or calling 0300 111 2233.
The quickest way to tell us your communication preferences is to complete our contact preferences form.
We will never contact you to send you information about how you can support the Blind Veterans UK by email or text unless you have given us your prior permission.
How to access your personal information
You have a right to know whether or not Blind Veterans UK holds any information about you (personal data) and a right to be provided with your information under the Data Protection Act.
You can request your personal information by email to firstname.lastname@example.org or by writing to:
Assistant Charity Secretary
Blind Veterans UK
12-14 Harcourt Street
We do not make a charge for this. It will help us to find your information if you can tell us something about the nature of your contact with us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.