Privacy policy

At Blind Veterans UK we promise to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect our data and not do anything you wouldn’t reasonably expect.

Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to reach our goal of doubling the number of beneficiaries we help by 2022.  We have made improvements to this policy to make it more understandable to supporters, especially around our policies on data-appending, profiling and screening.

This page, together with our terms of use for this site and our cookies policy, sets out the basis on which we will process any personal information we collect from you or that you provide us with.

Who are Blind Veterans UK?

We are Blind Veterans UK and we believe that no one who has served our country should battle blindness alone. That's why we're here to help with lifelong practical and emotional support which we provide to Armed Forces and National Service veterans, regardless of when they served or how they lost their sight.

We help veterans recover their independence and discover a life beyond sight loss. We have been supporting ex-Service men and women to lead independent and fulfilling lives for over 100 years.

Our registered charity numbers are 216227 in England and Wales and SCO39411 in Scotland. Blind Veterans UK Trading Ltd. (registered company in England & Wales no. 06446944) is a wholly owned subsidiary of ours which trades on our behalf. Within the context of this Privacy Policy "Blind Veterans UK" and "we" mean both the Blind Veterans UK and the Blind Veterans UK Trading Ltd.

We collect information about you in the following ways:

When you give it to us DIRECTLY

You may give your information in order to sign up for one of our events, make a donation, purchase one of our products or communicate with us.  Sometimes when you support us, your information is collected by an organisation working for us (e.g. a professional fundraising agency), but we are responsible for your data at all times.

When you give it to us INDIRECTLY

Your information may be shared with us by independent event organisers, for example the London Marathon or fundraising sites like Just Giving or Virgin Money Giving. These independent third parties will only do so when you have indicated that you wish to support Blind Veterans UK and with your consent. You should check their Privacy Policy when you provide your information to fully understand how they will process your data.

When you give permission to OTHER ORGANISATIONS to share or it is available publicly

We combine information you provide to us with information available from external sources. This is known as data-appending and it enables us to contact you in the event that you change your address.  The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them.  This information comes from the following sources:

Third party organisations: You may have provided permission for a company or other organisation to share your data with third parties, including charities. This could be when you buy a product or service, register for an online competition or survey or sign up with a comparison site. We can only use this data where we have been named as a recipient of the data or the third party has named a charity subsection where we fit into.

Social media: Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

Information available publicly: This may include information found in places such as Companies House and information that has been published in articles/ newspapers.

When we collect it as you use our Websites or Apps

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you.  They’re small text files that sites transfer to your computer (or phone or tablet).  They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields.  There are more details in our cookies policy.

In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

What personal data we collect and how we may use it

The type and quantity of information we collect and how we use it depends on why you are providing it.

Supporters

If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event or buy merchandise, we will usually collect:

Your name
Your contact details
Your date of birth
Your bank or credit card details

Where it is appropriate we may also ask for:

Information relating to your health (for example, if you are taking part in an event).

Why you have decided to donate to us. We will never make this question mandatory and only want to know the answer if you are comfortable telling us.

We will mainly use your data to:

Provide you with the services, products and information you asked for. Administer your donation or support your fundraising, including processing gift aid
Keep a record of your relationship with us
Ensure we know how you prefer to be contacted
Understand how we can improve our services, products or information

If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any technical problems you may be experiencing with the form or our websites.

We may also use your personal information to detect and reduce fraud and credit risk.

Building profiles of supporters and targeting communications

We use profiling and screening techniques to ensure communications are targeted, relevant and timely, and to provide an improved experience for our supporters. Profiling also allows us to target our resources effectively, which donors tell us is a priority for them. We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supports who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds and more cost-effectively, than we otherwise would.

When building a profile we may analyse on an individual, geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications. In doing this, we may use additional information from third party sources when it is available. Such information is compiled using publicly available data about you, for example addresses, listed Directorships or typical earnings in a given area. Please let us know if you do not wish for your personal information to be used in profiling Please contact supporter.services@blindveterans.org.uk

Direct marketing

We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt-out when we send you marketing. If you don’t want to hear from us, that’s fine.  If you do not want us to use your data for direct marketing purposes please call us on 0300 111 2233 or email us at supporter.services@blindveterans.org.uk

We review our retention periods for personal information on a regular basis.

We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid or to support certain financial transactions. We will hold information about your details so that we can respect your preferences for being contacted by us.

How we keep your data safe and who has access

We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

We use external service providers to collect or process personal data on our behalf. An external service provider may, for example, include a fundraising agency calling on our behalf. We may ask external service providers to carry out tracking and analysis on our behalf as described in the cookies policy.

Where we use an external service provider to act on our behalf, we will disclose only the personal information necessary to deliver the service and will have a contract in place that requires the provider to comply with Blind Veterans UK data protection and information security requirements.

We will not rent or sell your personal information to other organisations for use by them in their own direct marketing activities.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms of use for this website or other agreements; or to protect the rights, property or safety of Blind Veterans UK, our donors or others. This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection.

Where we store your information

Blind Veterans UK may for financial or technical reasons from time to time need to use the services of an Internet Services Provider located outside of the European Economic Area.

However, Blind Veterans UK shall ensure that your personal information will be held by those Internet Service Providers in compliance with European data protection regulations. By submitting your personal information to our website, you agree to this transfer, storing or processing at a location outside the European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In cases when we use external websites provided by other organisations such as Twitter or Facebook, then we would ask you to consult their privacy policies.

How we handle direct debit or credit card information

Blind Veterans UK will ensure that when collecting sensitive information over the Internet such as debit cards, credit cards or personal information that this is done so securely. We and our partners use TLS (Transport Level Security) to encrypt data sent between the customer and us or our partners.

We are PCI compliant and use external Payment Card Industry (PCI) compliant providers to collect this data on our behalf. We do not store PCI data on our own systems.

To protect yourself when sending us sensitive information, please ensure that you use devices running supported operating systems that are regularly patched, and incorporate some form of malware protection. Only connect your devices to networks that you trust.

Securing your passwords

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. You agree not to share that password with anyone else.

Following links to third-party websites

This website may include links to other websites, not owned or managed by Blind Veterans UK. Whilst we try our best to only link to reputable websites we cannot be held responsible for the privacy of data collected by sites not managed by Blind Veterans UK, nor can we accept responsibility or liability for those policies. For this reason you should consult the privacy policy on any external website you link to before you submit any data to those websites.

Posting or sending inappropriate content

If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Keeping your information up to date

Where possible we use publicly available sources to keep your records up to date; for example the National Change of Address database and information provided to us by other organisations as above.

We really appreciate you letting us know if your contact details change.

How we will contact you

If we contact you by phone or letter, we will not contact you again if you ask us not to. You can contact us to change your contact preferences by emailing our Supporter Services team on supporter.services@blindveterans.org.uk or calling 0300 111 2233.
The quickest way to tell us your communication preferences is to complete our contact preferences form

We will never contact you to send you information about how you can support the Blind Veterans UK by email or text unless you have given us your prior permission.

How to access your personal information

You have a right to know whether or not Blind Veterans UK holds any information about you (personal data) and a right to be provided with your information under the Data Protection Act.

You can request your personal information by email to enquiries@blindveterans.org.uk or by writing to:

Assistant Charity Secretary
Blind Veterans UK
12-14 Harcourt Street
London
W1H 4HD

We do not make a charge for this. It will help us to find your information if you can tell us something about the nature of your contact with us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Updates or changes to the privacy policy

This Privacy Policy is kept under review and will be updated when necessary. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you.  Where appropriate, any changes will be notified to you by email. 

This Privacy Policy was last updated on 2nd of March, 2017.