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Llandudno Centre achieves ‘Excellent’ status

Published on 2 Oct 2023

Our Centre of Wellbeing in Llandudno has officially been recognised by Care Inspectorate Wales as ‘Excellent’, the highest possible rating, following an unannounced inspection in August.

Care Inspectorate Wales inspect care services to ensure standards are being met across four key areas: wellbeing, care and support, environment, and leadership.

‘Excellent’ status acknowledges the care provided by the staff at our Llandudno Centre is ‘outstanding’ and confirms that high quality care is being delivered, and that recipients of care are central in planning the services and support they receive.

A group of nine Landudno Centre staff stood in front of the building wearing t-shirts with letters on which when all stood together spell "Excellent"
Staff members celebrate excellent status

The Inspector from Care Inspectorate Wales said:

“Care provided is effective and people are supported to achieve their goals successfully. Expert staff support people to partake in an excellent range of exciting activities.”
“People are pleased they are able to do things they did not think possible.”

All areas of care and support provided at the centre were scrutinised. The inspection focused on the work of the care team but also looked at other departments including housekeeping, hospitality, wellbeing support, catering, transport, and volunteering, all of whom were rated as providing an exceptional service.

“I am immensely proud of how the whole team at the centre demonstrate their commitment to our blind veterans and how they go above and beyond every single day to provide such a high level of care to those who have served their country. They do this with passion and as one team.”
Kathy Boardman
Llandudno Head of Centre
Kathy and Joe stood in front of the Victory over Blindness sculpture at the Llandudno Centre. They are ready to cut the five tier cake covered with stars and a cake topper that reads "Well done Llandudno"
Head of Centre Kathy With Chef Joe from Thomas Franks cutting the celebratory cake which he made
A group of Llandudno staff and visiting veterans stood in front of the Llandudno Centre's Victory over Blindness statue. They are surrounding the five tiered celebratory cake.
Staff and veterans during a wellbeing break at the Llandudno Centre with the celebratory cake
A group of blind veterans posing for a photograph in front of a castle wall
Blind veterans on a guided tour of Caernarfon Castle

A party was held on 22 September for staff and volunteers based at the centre to get together and celebrate the achievement. They were joined by blind veterans staying at the centre for a wellbeing break.

Attendees enjoyed live music, prosecco and a slice of cake, which had been made especially to mark the occasion by our catering supplier, Thomas Franks.

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