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News Campaigning

Rail ticket offices staying open

Success for Blind Veterans UK and other sight loss charities in our campaign
Published on 31 Oct 2023
A rail ticket with "here to stay" written on it

We are delighted the government has listened to the voices of blind veterans, other vison-impaired and disabled people across the country and reversed their decision to close ticket offices.

Our CEO Adrian Bell said: "We welcome today’s decision from Mark Harper and the Department for Transport. It is heartening that the voices of the sight loss community have been heard"

"We should not underestimate the impact ticket office closure would have had on the lives of many of the blind who are so reliant, not just on public transport, but on having unimpeded access to this service."
Our new CEO Adrian Bell
Adrian Bell
Blind Veterans UK CEO

In July, we joined nine other leading vision-impairment charities in writing to the Transport Secretary raising concerns about the proposed closure of rail ticket offices.

Adrian added: "Ticket offices are the gateway to those services, and they should remain in place until there is a viable alternative that people with sight loss and other disabilities can access with similar faith and confidence."