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Working with Amazon to create voice controlled ‘smart centre’

Amazon and Vocala transform our Llandudno centre of wellbeing into voice controlled ‘smart centre’. The first Alexa Smart Property in Wales.
Published on 14 Mar 2023
Blind Veterans UK and Amazon staff join a blind veteran standing in front of a sign that reads 'Victory over Blindness'
Blind Veterans UK and Amazon staff join blind veteran Jules (Right) at the launch

We have unveiled a new ‘smart’ system at our centre of wellbeing in Llandudno which uses Amazon Echo devices to give our veterans more independence and staff new ways to communicate.

The system, called Alexa Smart Properties, has been installed by Amazon and Solution Provider Vocala, and enables our blind veterans to get assistance with orientation around the centre; access information like menus, entertainment, and services; and to call reception with Alexa-to-Alexa calling, using only their voice. It also benefits our staff by enabling them to make announcements and voice and video calls to other Alexa-enabled devices throughout the centre.

When someone loses their sight, their world can shrink and the things one might take for granted are no longer possible. Staying connected with friends and family, up-to-date with news and current affairs, stimulated by interaction, and being part of the community within which they live, are all examples of the barriers which result in people living with sight loss feeling isolated and vulnerable.

A blind veteran sitting on the edge of a bed using the Alexa system in Llandudno
Blind veteran Jules using the Alexa system in Llandudno

Harnessing technology has always been part of our ethos and our smart centre, powered by Alexa Smart Properties, will further enhance our veterans’ experiences, and help them lead inclusive, independent, and fulfilling lives.

Blind Veterans UK and Alexa Smart Properties will do this in three ways:

Orientation – A blind veteran will be able to self-orientate within any area of the centre by asking Alexa. This includes getting from point A to point B and locating objects within a specific room.

Access to information - A blind veteran will be able to find information such as what’s for lunch, fire safety procedures, and access news on the charity and its history by asking Alexa

Access to services - A blind veteran will be able to find out what events are scheduled and listen to radio by asking Alexa
All of these elements are connected by the principal of giving blind veterans the tools to do more themselves and is an example of the charity’s goal for them to live as independent lives as possible.


Kathy Boardman, Blind Veterans UK Llandudno Centre Manager, said: "Having identified the need to make our centres truly centres of excellence, including in technological advancement, we reached out to Amazon Web Services to find solutions. We’re very excited to have Alexa as an integral part of the team at our Centres for Wellbeing."

"Supporting our blind veterans with access to information, navigating their way around the site, making informed decisions, and interacting with others will be life-changing for everyone, especially the person adjusting to a vision impairment and, with our support, rebuilding their life after sight loss."
Kathy Boardman, Llandudno Centre Manager

Meryem Tom, Director Alexa Enterprise EU, said: "Blind Veterans UK is one of the first organisations in the UK to install Alexa Smart Properties and we are really excited about the benefits it will bring to the veterans and the care team."

John Quintas, Director of Inclusive Communities at Amazon, said: "Our support to Blind Veterans UK allows us to demonstrate Amazon's commitment to all people with disabilities and our military communities around the globe. Our Alexa technology improves the quality of life for veterans by helping to make their lives more independent, accessible and fun."

"We are honoured to support Blind Veterans UK and to help transform their centre in Llandudno"
John Quintas, Director of Inclusive Communities at Amazon
The Amazon plaque at our Llandudno centre - plaque reads: 'Amazon is proud to support Blind Veterans UK in restoring independence to our heroic ex-Service men and women'
The Amazon plaque at our Llandudno centre

You can watch a film and learn more about Alexa Smart Properties here.

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