Skip to content

We'll contact you either by phone call, letter or email to let you know that we've received your application and explain what happens next. 

Here, we look at what happens when we're reviewing your application and after you've been accepted as a Blind Veterans UK beneficiary.  

After you send in your application

When will I know if I've been accepted?

We'll contact you to tell you if you've been accepted as a beneficiary within six to eight weeks of receiving your form. Your application will be processed faster if you send the required documents with your completed form. 


What if I don't have the documents you need?

Don't worry if you haven't sent us the required documents. We'll write to the Ministry of Defence to request a copy of your service record, and contact your optician or eye hospital for details of your visual impairment.

If there's a delay in receiving your documents from the Ministry of Defence or your optician or eye hospital, we'll contact you to let you know. 

We can't decide whether you qualify for support until we assess all the required documents. 

After you join the charity

Welcome call from a blind veteran

One of our blind veterans will call you to welcome you to our charity and gather some personal details about you for our records.

They will chat to you about:

  • your service history
  • when you left the Armed Forces and what work you did afterwards
  • how you lost your sight
  • whether you are married or have children
  • who you live with
  • your wider support network

Receiving your welcome pack

We'll send you a welcome pack with more information about Blind Veterans UK, which includes:

  • a booklet introducing you to the charity and explaining our services
  • a copy of our Review magazine (our exclusive beneficiary publication)
  • a letter from our President, Colin Williamson
  • and a Blind Veterans UK badge and branded tie or scarf

If you'd like to view the welcome booklet now, you can download it below. 

Welcome booklet

Invitation to a welcome talk

You'll be invited to attend a welcome talk with other new beneficiaries in your region.

The talk will be held over Microsoft Teams, which is an online video-calling service. If you don't have access to or don't want to use an internet-enabled device, we can arrange for you to dial in from a landline or mobile phone.

Bonding with other veterans

You'll learn more about what the charity can offer you and get a chance to meet other blind veterans, many of whom will be of a similar age and have a similar experience of sight loss to you.

For some of our beneficiaries, this is the first time they have ever met another person with a visual impairment. Our beneficiaries regularly tell us how important these welcome talks are, and how meeting others in similar situations can be life-changing after years of isolation and loneliness.

Introduction weeks

As a new Blind Veterans UK beneficiary, you will be invited to attend one of our introduction weeks, where you will learn more about the support and services we offer, and get to meet other vision-impaired ex-Servicemen and women.

Getting a Community Support Worker

After you have been accepted as a Blind Veterans UK beneficiary you will be assigned a Community Support Worker, who will be your main point of contact with the charity.

Assessing your needs

Your Community Support Worker will carry out an assessment of your needs when you join us, either at home or remotely via phone or video calls. They'll be with you throughout your time with the charity, continuously assessing your needs and helping you to identify and achieve your goals.

Practical and emotional support

Our Community Support Workers provide a holistic, bespoke service, enabling you to regain your independence after sight loss. They'll be a constant source of practical and emotional support for you, through home visits and phone contact.

Joining our military community

Your Community Support Worker will connect you to other ex-Servicemen and women so you can become part of our military family. They also organise social events to help you combat isolation and loneliness and build a support network. 

Services we provide

Your Community Support Worker will work with our other specialist staff to provide you with:

  • personalised rehabilitation programme
  • IT and tech support
  • sight loss equipment
  • advice on diet, sleep and mental wellbeing
  • rehabilitation and therapy 

Connecting you to others who can help 

Your Community Support Worker may also refer you to other organisations and charities that can offer support and assistance. For example, they can help you apply for any benefits or grants that you may be entitled to, and refer you to local sight loss charities and military groups that offer support or run events.

Meet our team

Get to know the Blind Veterans UK staff who will help you to overcome sight loss 

Find out more
A group of nine Blind Veteran UK staff members at an event, gathered together and smiling
Our staff at the Queen's Jubilee event for blind veterans in 2022
"The support has been truly amazing – it honestly saved my life. I'm a different person now."
Blind veteran

What happens if I'm not eligible to join right now?

If your sight loss is less than 6/60 in both eyes and you have no peripheral vision loss, you might not qualify for support right now. If this is the case, we will contact you to let you know that your application will be put on review. We'll contact you again in two years to ask for an up-to-date eye test and reassess your application.

If your sight loss deteriorates while your case is on review, please contact us on 0800 389 7979 and we'll reassess your application.

If you need help now, please visit our urgent help directory for a list of organisations that may be able to support you.

Apply for support now

If you have a service record and a vision impairment, we could help you regain your independence.

Read more