Telephone fundraising

From time to time, we may contact supporters by telephone to thank them for their support, share updates about our work, and discuss ways they can continue helping blind veterans rebuild their lives after sight loss.

We may call if you have previously donated to Blind Veterans UK, taken part in one of our events, signed up to hear from us, or expressed an interest in our work.

Who will contact me?

Calls may be made by a member of the Blind Veterans UK team or by our trusted telephone fundraising partner, Ethicall, who contacts supporters on our behalf. Ethicall fundraisers are trained to represent Blind Veterans UK professionally and accurately.

Our commitment to you

We are committed to fundraising in a way that is open, honest and respectful. When we contact you, you can expect us to:

• Clearly explain the purpose of the call.

• Provide accurate information about our work.

• Treat you with courtesy and respect.

• Respect your communication preferences.

• Never pressure you to make a donation.

Your privacy

We only contact supporters in line with data protection legislation and handle personal information securely. For more information, please read our Privacy policy.

Managing your preferences

If you would prefer not to receive telephone fundraising calls, or would like to update your communication preferences, please get in touch:

Call us

0300 111 22 33 (Monday to Friday, between 9am and 5pm)

Email us

supporter.services@blindveterans.org.uk

We will always respect your choices. If you are unsure whether a call is genuine or have any questions about our telephone fundraising activity, please get in touch.