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Our impact during Covid-19

photo of a group of blind veterans celebrating VE day holding Union Jack flags and wearing face masks

An award-winning response

We are extremely proud to have won the Transformation Award at the Visionary Annual Conference for the way we adapted our services during the Covid-19 pandemic.

Visionary is a national membership organisation for sight loss charities. 

View Visionary's award winners
Visionary Winner 2021
Visionary Winner 2021

Over 90% of the veterans we serve are aged over 70, making them extremely vulnerable to Covid-19. Our coronavirus response focuses on giving them the best support we can, while keeping them as safe as possible.

Protecting our veterans

When lockdown hit in March 2020, we rapidly switched our services from a face-to-face model delivered in the community and our centres of wellbeing to one that enabled us to support veterans safely at a distance. To do this, we launched our National Support Service.


of our beneficiaries were contacted for an immediate needs assessment over the course of 12 days

Icon of a clock with an arrow encompassing it

doorstep deliveries of food and medication were made to our most vulnerable veterans by our dedicated staff and volunteers

Icon of a bowl with an emergency cross

befriending and emotional support calls were made between March and September 2020, ensuring that those who needed a chat were never alone

Icon of a person talking on a smartphone

New ways of working

At our Brighton Centre of Wellbeing, our staff switched to working two full weeks on and two weeks off to minimise the risk to our resident veterans. We also put rigorous infection-control measures in place to minimise the spread of the virus through the centre.

Adapting our flagship introduction week

New beneficiaries usually attend a week-long introduction course at one of our centres of wellbeing when they first join our charity. These introduction weeks are are key moment in a veteran's journey to rebuild their life after sight loss. In June, we switched to running introduction weeks over the phone and online.

Kev Alderton, who is a long-standing beneficiary, was on hand to talk to newcomers about his own experiences and offer support and encouragement to the group.

Despite the changed setting, we ensured that the sessions still offered an informative introduction to the practical help and emotional support we offer veterans. And they continue to be pivotal in connecting new beneficiaries to each other and the wider Blind Veterans UK family.

Befriending calls: Meet Michael and Jim

Volunteer Michael and blind veteran Jim have been keeping isolation at bay with a weekly catch-up since the beginning of lockdown.

Jim says: "I look forward to the calls. We really put the world to rights and are getting on very well."

Michael has been volunteering for us for a couple of years. He usually visits veterans at home, but he switched to virtual befriending when the pandemic hit. And the

He says: “I absolutely love my chats with Jim and the others. I just like looking out for people.”

A photo showing volunteer Mike and blind veteran Jim on a virtual call. They are both smiling.
Volunteer Mike (left) and blind veteran Jim (right) enjoying a call

Health and wellbeing

As the pandemic continued, our emphasis switched from providing urgent assistance to sustaining the health and wellbeing of our veterans and maintaining their morale.

This has been achieved though virtual training and socially distanced support visits when appropriate. Technology has been vital to maintain connections during Covid-19, as the video below explains. 

Meet Ron

During lockdown, veteran Ron got in touch with his Blind Veterans UK Community Support Worker, who arranged for him to have remote training on his smartphone.

Ron was trained on a specially adapted phone with Synapptic software, which allows people with sight loss to access technology. It proved to be a vital lifeline for Ron during Covid-19. He can now easily text and email his family and friends, search the internet and listen to the radio. 

“Without the training on this phone I don’t know what I would have done during lockdown. I was able to keep in touch with my children and grandchildren in Australia and the UK, as well as keep up to date with the news. It was an absolute lifesaver.”

Blind veteran Ron, sitting on a sofa, holding a phone with synapptic software. The screen is displaying a large text main menu.
Blind veteran

Together for Christmas

Our Llandudno Centre of Wellbeing opened its doors to seven blind veterans who would otherwise have spent Christmas and New Year alone.

After two weeks in self-isolation in separate rooms they were able to celebrate the holiday season together.

They particularly enjoyed watching the Queen's speech together and enjoying a Christmas dinner with all the trimmings. 

One of our beneficiaries who attended was RAF veteran Arthur, who has lived by himself since losing his wife four years ago.

He says: "If it wasn’t for Blind Veterans UK I’d have been sitting at home by myself on Christmas Day, which would have been a pretty lonely affair. When you’ve lost someone it becomes the hardest time of the year as you remember all your good times."

Blind veteran Arthur sitting down on an armchair, wearing a Christmas hat

Operation Entertain

We started Operation Entertain to maintain our beneficiaries’ morale and prevent social isolation during the pandemic. So far, 835 veterans have taken part in virtual social activities such as photography, amateur radio and woodwork clubs.

Meet Christine

Christine is a blind veteran whose artwork featured in our Virtual Exhibition Fundraiser. She painted a watercolour based on a photograph her son took of the landscape in the Lake District. 

Christine joined the RAF in 1977 and served for seven years. She started losing her sight at the age of 53, and we have supported her since

Christine says: "It’s seriously scary when you start to lose your sight. But I no longer feel afraid with Blind Veterans UK behind me"

Blind veteran Christine, wearing dark sunglasses and holding a guide cane, as she smiles for a photograph in front of tall grass and a lake in the background
Blind veteran Christine
Artwork named Inspired by Buttermere by blind veteran Christine
Christine's painting, inspired by the Lake District

Virtual military commemorations

Military commemorations are hugely important for our charity. With many important celebrations on the horizon, we used virtual get-togethers to ensure our veterans could still pay their respects, despite the restrictions. 

Virtual VE Day

On May 8, we held over 30 virtual street parties, with 166 of our Second World War veterans swapping tales and catching up. We were honoured to receive a message from our Patron, HRH the Countess of Wessex. She summed up the spirit of the group, saying: "It is when we work together and support each other that a far greater strength is revealed".

Blind veteran Margaret, who attended a virtual party, said "Normally, I join up with a group of other blind veterans for lunch and I’m really missing them. I’m a very social person, so it was great to be able to catch up with old friends and remember VE Day"


Blind veteran Margaret, sitting on an armchair, smiling to the camera as she holds a phone up to her ear
Blind veteran Margaret keeping in touch with other veterans over the phone

Fundraising in a pandemic

With our services very much in demand and opportunities for fundraising vanishing, our supporters found new ways to raise vital funds for us.

Meet Stacey

Stacey walked 200 miles from the Lake District to his home in Louth, Lincolnshire, and raised £554 for Blind Veterans UK.

Stacey started fundraising for us after he temporarily lost his sight. He decided to set himself a walking challenge when all the other charity events he planned to do were cancelled due to Covid-19.

Stacey completed the challenge in October 2020 and raised £2,771, which was divided between five charities.

He says: "I did the challenge over six days and it was very tough. I was chased by cows and I got really lost at one point because it was very misty and I couldn’t read my map properly. I really did enjoy it though."

Charity supporter Stacey wearing a large backpack, walking gear and charity t-shirt, smiling as he walks
Stacey on his walk from the Lake District to Louth

"I was lucky to regain my sight. When I did, I started to read other people’s stories about living with sight loss and Blind Veterans UK was mentioned a lot. Charities really need your help at the moment, with so many organised fundraising events being cancelled. If I can do a challenge like this, so can you."

Blind Veterans UK supporter

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